Sumatra Surf Retreat Booking Form

SURF TOURS - Terms and Conditions
Ver 11-10-2025

Learn to Surf provides surf retreats in Indonesia to individuals. In these terms and conditions, “us” and “we” means Professional Surf Coaching Ltd trading as Learn to Surf and “you” and “your” means the person making the booking.

By booking with us and paying the deposit, part and full payments, you acknowledge that you have read, understood and agree to be legally bound by these terms and conditions.


CONDITIONS

All personal details are compulsory on the registration form. The participant’s minimum age is 18 years old.

Customers must be physically fit and capable of swimming 50 meters. The client confirms that from a medical point of view, there is nothing that prevents him / her from going surfing or body boarding. We require that you communicate us any relevant medical aspects: allergies, disabilities, medical incapacities etc.


YOUR OBLIGATIONS

You are responsible for having a complete and valid passport and other documents necessary for the fulfillment of the booking and, if circumstances so require, visa and required vaccinations. Learn to Surf is not responsible if you are refused entry into a country because you do not have a valid passport, visa, travel document or for any other reason.

TRAVEL INSURANCE

It is a condition of joining our tour that you take out full comprehensive travel insurance policy. We strongly recommend you purchase comprehensive travel insurance at the time you pay a deposit. The inclusion of the following travel insurance clauses is strongly recommended: tour delay, tour cancellation, tour interruption, baggage insurance, health (including COVID coverage), accident, emergency evacuation insurance and coverage when surfing.



RESERVATION AND PAYMENT

To confirm your booking, 100% of payment shall be made at the time of the booking unless instalment payments have been arranged. Credit card payments will be subject to applicable merchant charges.


REFUND POLICY

Cancellations by you must be made in writing to us. Full payment is refundable if cancelation is received in writing within 14 days of initial booking date. After that, payment is non refundable.

No refund will be given for missed services including accommodation, sight-seeing or other services included in the tour itinerary or other organised travel via us which are not utilised. No allowances or refunds will be made for lost or unused tickets or events.

Changes to cancellation policy may be made by Learn to Surf, as a result of circumstances beyond our control. You will be advised of any changes as soon as possible by Learn to Surf’s hosts.

We may also cancel a tour due to political unrest, threat of terrorism, natural disasters or any other event beyond our control that may jeopardise the safety of our group, which will be then fully refundable. We are not responsible for any incidental expenses that may have been incurred as a result of booking connecting flights, visas, or additional travel related items though – it is important you have travel insurance to cover this.


TOUR INCLUSIONS

Your tour will include accommodation as noted in the itinerary, meals as specified, airport greeting, sightseeing and activities noted in the itinerary (where applicable) and services of an English-speaking tour host. You will be coached by local Indonesian surf coaches, with the guidance of Learn to Surf’s hosts.



TOUR EXCLUSIONS

The tour price does not include the following items (unless noted in the itinerary): domestic or international air fares, pre or post tours, costs associated with obtaining passports, visa fees, arrival and departure taxes, tariffs, levies, personal travel insurance, medical expenses and vaccinations, domestic airline travel, room upgrades, meals outside of the tour program, beverages, hotel incidentals, excess baggage fees, luggage delivery to / from tour, local tour guides and activities during your free time.


BAGGAGE

You are responsible for ensuring that your baggage complies with all weight and dimension restrictions for flights, as published by your air carrier. We recommend that you check the number of bags permitted with your air carrier before you travel.
Generally, a surfboard or body board is classified as one (1) piece of baggage.


LEGAL NOTICES

We are acting only in the capacity of agent in all matters regarding all tours. Whilst we take all reasonable care to select excellent quality service providers, these services are not provided by us but by airlines, hoteliers, transportation companies, travel agents and other service providers, which are not under our control. All coupons, vouchers, receipts and tickets issued by the airlines, hoteliers and transportation companies, travel agents and other service providers are issued subject to the terms and conditions of liability contained in those documents, which may limit or exclude liability for death, personal injury, delay, and loss of or damage to baggage and are subject to the laws of the country where the services are provided.

We assume no liability for any acts or omissions of any supplier including, without limitation, those involving failure to deliver or partial or inadequate delivery of services, overbooking or downgrading of services, cancellation of tours, schedule changes, re-routings, delay, theft, damage to or loss of baggage, property damage, accidents, death, sickness or injuries to persons regardless of cause, or other unforeseen events caused in connection with those service providers, their employees, agents, servants or representatives, whether or not any tours sold, services tendered or transportation provided is arranged through us.

We do not accept any liability caused directly or indirectly by force majeure or other events beyond our control, including war or threat/acts of war, acts of government, acts of terrorism, fire, strikes or other labour activities, civil unrest, insurrection or revolt, quarantines, floods, weather conditions, volcanos eruption, earthquakes, tsunamis, incidents at sea, accidents or failure of mechanical equipment, mechanical or other failure of aircraft or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time or other disturbances of any kind which cancel, interfere with, or add cost to the services requested.

There are certain inherent risks in travel and at times there may be inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. You assume all such risks with regard to these possibilities. Should you require or request medical attention during their travel, such attention will be provided by locally available health care officials and at locally available facilities. In such events, we are not liable for any direct or indirect costs, losses or expenses incurred your for such health service costs incurred nor in the quality of medical care or medical services rendered. Should you have any questions or need any clarification about a specific program please ask for details at time of booking.

You are requested to familiarise yourself with any health requirements specific to the country being visited. It is highly recommended that you check and get advice from a medical practitioner and/or their local health authority or Consulate for the latest health requirements (i.e. precautions, vaccinations, etc.) applicable for travel to a destination.

Learn to Surf is not responsible for wind, wave, snow and weather conditions during your stay, and will have the right to cancel the surf lessons if wind, surf, snow and weather conditions make it impossible or unsafe to run lessons as planned. Instructors and guides working for Learn to Surf will have the full right to make decisions about whether the conditions are appropriate or not for lessons, and will also do their best to give the missing lesson(s) back at another time during your stay. You cannot claim a refund because of any other weather conditions hindering Learn to Surf in giving safe Activity lessons.

We are not liable for any negligent or wilful act of any such person or entity or of any third person.

The group will be led by Learn to Surf’s hosts, whom reserves the right to decline your application for booking or to remove you from a tour, at your expense, if your conduct is deemed incompatible with the group or your health condition or mobility may risk and impact the safety, health or full participation of the other travellers.

You are expected to comply with the laws, customs, foreign exchange and drug regulations of all countries visited.


WAIVER

Whilst on a tour there may be instances where you may wish to join the Tour Host or tour guide for activities in free time outside the tour itinerary. This may involve catching taxis, scooters or using public transport to or from shopping/dinner locations or other destinations chosen at the time. The tour host or guides will not be liable for any accident, injury, death, property damage or loss in relation to such activities. By submitting the booking form, you agree to take part in these activities at your own risk.

Should you choose to participate in activities outside our scheduled or hosted times, including but not limited to fishing, surfing, boating, bike riding or snorkelling, you do so at your own risk.

COMPLAINTS

If you have any complaint about our trip before, during, or after, you must make it known at the earliest opportunity to your tour host who will endeavour to resolve the issue at the time. If at the end of the tour you feel your complaint has not been properly dealt with, you must notify us in writing within thirty (30) days of the end of your tour.

PHOTOGRAPHIC RELEASE

The participant agrees to allow any images taken during the tour to be used in promotions in print or on the internet, including on our website and social media channels. If you do not agree please advise us in writing by email.


HIRE AND EQUIPMENT USE
Use of hire equipment is the responsibility of the person hiring. If due to theft or accident this equipment is stolen or damaged (other than reasonable wear and tear) the person hiring agrees to pay replacement or repair costs.


AGREEMENT

When making first payment of your trip, you consent and accept these terms and conditions.

We reserve the right to make changes to these terms. Any changes will be advised in writing.